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Home > Help > Faq
How Do I Find..
How do I find out if the library owns a book I need?
How do I find articles?
How do I find out if the library owns a journal, newspaper or magazine?
How do I order books and articles that are not found at the
CCSU Library?
Where can I find information on copyright?
Do you have my textbook?
Help with Research and Technical Support
Is there someone I can ask for help with research?
Is there a way I can get help at home or when the library is closed?
I can't remember my CONSULS PIN code. Is there a way to reset it?
I'm having trouble with Spyware. Is there anything that can be done about it?
Information About the Library
Where is the library located?
When is the library open?
Can I use the library if I'm not a member of the CCSU community?
Can I use my wireless laptop in the library?
How do I logon to the library's computers?
How do I print/make copies?
Borrowing
Can I check out journals and magazines?
How do I renew the books I've borrowed?
Can I check out a book from one of the other CSU campus libraries?
Other Services
Can I do my research at home?
My professor put material on reserve. What does that mean?
Still have a question? Try our Ask-A-Librarian service!
How Do I Find..
How do I find out if the library owns a book I need?
Use the CONSULS catalog to search for books, scores, DVDs, sound recordings, etc.
How do I find articles?
Select the "Find Articles via Databases" link on the homepage to get a list of journal/magazine/newspaper abstracting and indexing resources. Listings are by subject as well as alphabetical. Many also contain the full-text of the article or links to full-text, so you can view the articles right on your PC! To view a short demonstration of the Academic Search Premier database, click here (high-speed connections recommended).
How do I find out if the library owns a journal, newspaper or magazine?
Do a search for the journal/magazine/newspaper title using the journal title search key in CONSULS. You can also search for E-journals using the E-Journal Locator.
How do I order books and articles that are not found at the
CCSU Library?
If you followed the steps in the questions above but still can't find the journal or book, you may submit a request using our web forms. Articles can be sent to you via e-mail if you select 'Adobe Acrobat' as the delivery method on the web form. The article(s) will be sent to your email account within a week-to-10 days.
Requests for books that are owned by one of the
other CSU Libraries may be placed in CONSULS by selecting the "Request Book"
button at the top of the screen. Placing requests through CONSULS requires a
current BlueChip ID number and PIN code. The books you request via this method
will be available at the Circulation Desk for pickup. If the book is not owned
by one of the CSU libraries, you can submit a request using the web form for
books. To view a short demonstration of requesting a book through CONSULS, click here (high-speed connections recommended).
Where can I find information on copyright?
The website Copyright at CSUS is designed to provide guidance and enable informed decisions with respect to the use of copyrighted materials.
Do you have my textbook?
The library buys materials to supplement your textbooks and assist in your research. We do not buy textbooks; however, a textbook may be given to the library on occasion. You can search CONSULS, using the author or title, but be aware that the textbooks in the library are usually older editions.
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Help with Research and Technical Support
Is there someone I can ask for help with research?
Yes! The library offers a number of way to get help with research. Please see the options described on the Ask-A-Librarian web page.
Is there a way I can get help at home or when the library is closed?
Yes. In addition to the Ask-A-Librarian e-mail service, we have a series of short tutorials on our website to help you with finding books, articles, journals, and logging in from home. We also have guides to research for research by subject and style guides for MLA and APA.
I can't remember my CONSULS PIN code. Is there a way to reset it?
Yes. You can reset your PIN in CONSULS by going to http://www.consuls.org/patroninfo. From there, please click on Forgot your Pin?. Please note: You must have your university ID number available to reset your PIN. PIN numbers can be up to 30 characters, either numbers or letters, but cannot contain patterns, (e.g. aaaa, abcabc, abcdabcd).
I'm having trouble with Spyware. Is there anything that can be done about it?
For a quick introduction to spyware and how to get rid of it, read this information.
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Information About the Library
Where is the library located?
The library is located across from the Student Center, building #22 on the campus map .
When is the library open? See library hours.
Can I use the library if I'm not member of the CCSU community?
Yes! The library is open to the public; however, CT residents must obtain a Guest Borrower card in order to check out materials. Please see Circulation Policies for details.
Can I use my wireless laptop in the library?
Yes! The library is now a wireless access zone. Please refer to the FAQ on setting up wireless access on your notebook computer. Instructions are available for both Windows and Macintosh platforms. Access to the wireless network is restricted to enrolled students, faculty and staff.
How do I logon to the library's computers?
For most of the PCs in the library you will need a valid BlueNet ID to log on. However, a few Citrix terminals located on the 2nd- 4th floors are available for use by the general public and do not require a logon. Please ask a member of the library staff if you need assistance.
How do I print/make copies?
Laser printing and photocopying services are available on the 2nd-4th floors of the library. Cost is .10 per page and you must use a Blue Chip card for payment. You may add money to your card or purchase one (if you're a guest borrower) from the vending machine located on the Main Level near the Reserve Room.
Faculty may use the faculty copiers located on Stack 7. Please call (832-2060) or visit the reference desk for details.
Can I print from computers in the library?
Yes! To release documents from the print queue, you must swipe your Blue Chip card at one of the pay stations located on the 2nd-4th floors. The cost is .10 per page.
[top] Borrowing
Can I check out journals and magazines?
No, however you may use the photocopiers located throughout the building to photocopy articles from periodicals. The cost is .10 per page and you must use a Blue Chip card for payment since we don't have any coin-operated machines. You may add money to your card or purchase one (if you're a guest borrower) from the vending machine located on the Main Level near the Reserve Room.
We also have a Digital Sender on the 3rd level behind the laser printer where you can scan printed books and journals and email them. This service is free of charge.
How can I renew the books I've borrowed?
Current students, faculty and staff may renew books by going to CONSULS and entering their Blue Chip ID and PIN code according to the instructions on the login page. Most books can be renewed once if they are not overdue and if there is not a hold for another user. Contact the Access Services Department at 832-3404 for additional information.
Can I check out a book from one of the other CSU libraries?
CCSU students, faculty and staff may request materials from other CSU campuses in CONSULS using their Blue Chip ID card and library pin number. Since the library receives daily deliveries, the materials usually arrive within a few days. Requested items may be picked up at the Circulation Desk.
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Other Services
Can I do my research from home?
By logging into CentralPipeline and selecting the "Digital Library Resources" link in the right column, you may use the databases and E-journal collections from home. See the short tutorial "How to log on from home" for more help with this
(Flash player req.).
My professor put material on reserve. What does that mean?
Assigned readings for a class are put on reserve in the library so that all students have access to the material. Books, photocopied material, class notes, videos, audio cassettes, CDs, etc. are available for short term loan. Overdue reserves are fined at $.50 per hour or day depending on the loan period.
Some reserves are also available electronically. You will need a valid Blue Chip ID number and PIN code (see above question for explanation of setting a pin code), the Adobe Acrobat Reader or Windows Media Player if you are using audio reserves. See
reserves information in CONSULS. You may search by instructor or course name. All materials on electronic reserves are also available as paper or CD copies in the library.
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