Elihu Burritt Library | Technical Support

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Using the library's databases and the AOL browser
Off-campus library users may encounter problems using certain library services such as Digital Course Reserves and the research databases. You may use AOL to connect to the internet; however, once you are connected it is recommended you minimize the AOL window and then use another web browser such as Firefox (preferably), Internet Explorer or Netscape.

Setting a library PIN allows CCSU students, faculty and staff to view or listen to course reserves, use subscription databases and e-journal collections at home, view their library accounts and renew books. You can set a PIN by going to the following URL: http://www.consuls.org/patroninfo. Type your BlueChip card number in the first box. Leave the 2nd box black and click 'Display Record'. Another screen will appear prompting you to set a PIN. The PIN can be any combination of letter and/or numbers.

If you previously set a PIN but can't remember it or you're getting an error message when trying to enter your BlueChip ID number and CONSULS PIN, please contact the Circulation Department (832-3404). If the library is closed, send an e-mail to circulation@ccsu.edu. Your old PIN code will deleted, which will allow you to reset it.

Trouble with viewing or listening to digital course reserves
In order to view an article on your PC, you need the Adobe Reader installed on your computer. If you have it installed but are still having difficulties viewing the articles, please confirm that you have at least version 5 installed. To do this, open Acrobat and go to 'About Acrobat' under the 'Help' menu. If you need to install for the first time or upgrade, the most recent version is available as a free download from the Adobe website.

AOL Users Special Note: You cannot use the AOL Web Browser to view Electronic Reserves Documents. See information presented above for instructions on using library services and AOL.

If you are listening to streamed audio for a course, you need Windows Media Player version 9 or above installed on your computer. If you need to install this player for the first time or upgrade, the most recent version is available as a free download from the Windows Media website.

If you intend to view multiple course reserve documents you will find it MUCH easier to log into your Library Record before accessing Digital Course Reserves. This makes it possible to view/print multiple documents without having to login each time.

General CCSU Computing Issues
Getting your BlueNet ID or changing your password
To obtain a CCSU BlueNet ID for the first time or to change your password, see the following URL: https://accounts.ccsu.edu/wacctmgt/.

How to get rid of Spyware
Spyware is a class of malicious software designed to subvert a computer's operation for the benefit of a 3rd party. Spyware can cause a computer to become sluggish, reset a web browser's default homepage, and display unwanted ads. To rid your computer of Spyware, see this article.

Wireless Access in the Library
The library is now a wireless access zone. Please refer to the FAQ on setting up wireless access on your notebook computer. Instructions are available for both Windows and Macintosh platforms. Access to the wireless network is restricted to enrolled students, faculty and staff.

For other questions related to CCSU computing, please call the Microlab helpdesk (832-1722) or see ITS User Support Services (http://www.ccsu.edu/its/usersupport/Default.htm).