From Steve at iConn:
(Monday, 4:11 p.m.) Based on the fact that we have received no complaints about slow response time in reQuest today, we are assuming that the troubles have been resolved. Last Friday, Auto-Graphics re-indexed the ILL database and that seems to have done the trick. Still, Auto-Graphics continues to monitor the system.
If you continue to experience slowness in reQuest or iCONN, please contact the Auto-Graphics helpdesk: 1-800-852-8686 or helpdesk@auto-graphics.com If you send an e-mail, please send a carbon copy of your message to me – scauffman@cslib.org so that I’m in the loop.
As always, thank you for your patience!
