Category Archives: Uncategorized

The A-G Help Staff are looking into reports of slowness when using Staff  functions (esp. ILL) and searching of the iCONN portal.We will keep you posted as to when this issue is resolved and appreciate your patience while it’s being worked on.

–Lorri Huddy

The new Xerox copier should be delivered within the next five to ten business days.  There are two arriving, one for ILL and one for TP.  They should be taking the old copiers away, including the one from ILL and the second one from the Serials room on Stack 7.  If I am not here, direct them up to the Serials desk to get access to the second copier.   Kim

The changes will begin on Monday, July 30th.  I will change the numbers in the Clio Libraries.

Ridgefield Public Library is now A-159

Mark Twain Library Association in Redding is now A-158

Tolland Public Library is now A-186

Canton Public Library is now A-25

The Library for the Blind and Physically Handicapped in Rocky Hill is now B-161

Sharon has updated the route slips on WebJunction Connecticut so you should download the new version.  http://ct.webjunction.org/do/DisplayContent?id=6020I have downloaded this, saved it to the S: drive and will print it for the back room.

A FEW MORE CCAR REMINDERS:
Please no staples in padded envelopes.
Ship DVDs in padded envelopes or bubblewrap.

There has been some talk recently on the ILL listserv about customs labels.  It appears that when we put the actual value of an item on the label (ie: $75.00), the receiving library has to pay more money to get the package through customs.  Several Canadian libraries have complained about this.

It seems that many libraries now write:  $0 value and “Library Materials No commerical value” on the slip.  This evidently speeds the package through customs.  I have created a dummy package with dummy slips and have put it in the back room.

There was something that I neglected to mention.  We have a rush order in with Amazon for the above title.  Lynn might come in and hand it to either of you, OR it could be in our mail.  When it arrives, leave it on my desk!  Thanks, Kim

From Steve at iConn:

(Monday, 4:11 p.m.) Based on the fact that we have received no complaints about slow response time in reQuest today, we are assuming that the troubles have been resolved. Last Friday, Auto-Graphics re-indexed the ILL database and that seems to have done the trick. Still, Auto-Graphics continues to monitor the system.

If you continue to experience slowness in reQuest or iCONN, please contact the Auto-Graphics helpdesk: 1-800-852-8686 or helpdesk@auto-graphics.com If you send an e-mail, please send a carbon copy of your message to me – scauffman@cslib.org so that I’m in the loop.

As always, thank you for your patience!

From Steve Cauffman at iConn:

ATTN: Libraries using reQuest ILL

Per Bill’s message this morning….please resume using reQuest ILL staff functions. The only way that Auto-Graphics can determine if the slowness issues are fixed is to place a normal load on the system.

If you continue to experience slowness, please contact the Auto-Graphics helpdesk: 1-800-852-8686 or helpdesk@auto-graphics.com

(If you send an e-mail, please put the Auto-Graphics tracking number: [5759:7320:32030] including the brackets in the subject line and send a carbon copy of your message to me – scauffman@cslib.org )

Apologies for the inconvenience…let’s hope this week is better.

From Bill Sullivan at iConn:

As previously reported, the slowness issue appears to be related to “only” the ILL staff functions, therefore future updates will be sent to just the reQuest participation list.  Late on Friday, Auto-Graphics re-indexed the entire ILL database.  We will not know for sure if this fixed the problem until there is a full load on the system, which should occur by 10 am this morning. A-G has also set up a system that will enable them to trace the code as ILL Admin functions are performed, which may help them to isolate the cause of the slowness.  We apologize for this inconvenience and thank you for your patience.

The server replacement was completed at 1 AM ET this morning and all systems are now available.  We will not know for sure whether the problem has been fully resolved until there is more load on the system, which should occur by 10 AM this morning.  If you should continue to experience any slowness when using the system or when attempting to access the system, please report the problem asap to helpdesk@auto-graphics.com and let the help desk know what you were doing when you experienced the slowness.  Thanks for your assistance.

From Bill Sullivan, CT Digital Library

The server replacement will be performed starting at 11:30 PM ET this evening and will be completed by 4:30 AM ET tomorrow morning.  During that time, iCONN, reQuest and the web site will be unavailable.  If you should continue to experience slowness when using the system tomorrow, please report the problem asap to helpdesk@auto-graphics.com

Thank you.  Bill Sullivan