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From Steve at iConn,

[Thursday, 8:06 a.m. – update] Auto-Graphics did some maintenance on their servers last night to correct slowness issues in reQuest and iCONN.

If you continue to experience slowness issues today, please contact the Auto-Graphics helpdesk at 1-800-852-8686 or helpdesk@auto-graphics.com (If you send e-mail, please send a carbon copy of your message to me scauffman@cslib.org so that I am in the loop).

Apologies for the inconvenience and thank you for your patience! (Special thanks to the library staff members that reported the issue!)

Regards, Steve

Ok!  Here’s my tip of the day.  You are looking for a reQuest request.

In CLIO, go to Administration/ Open Tables/ Lending requests.  This will put you in the “live” database.

Tab over to the “Verified” field.

Hit [Control F] to open the search box and type in the reQuest number.

This may help you locate a reQ request in Clio when NOTHING else matches!

OK, I goofed, I never did checked the April IFM report!  Gee I wonder why?

Expect to hear from other libraries calling about invoices that I sent them about IFM charges that didn’t go through.  Several of them will probably tell you that the request was paid for on the April IFM report.

Take the information, apologize and tell them that I must have missed it and that you will pass the information along to me.   Thanks!

I heard back from Teri at DON. She will notify the libraries that we are willing to send the copies via email. If an email message appears, then we will be good to go.

BUT in the meantime, she gave me an email addresses for Sikorsky and I have entered into the address book in Ariel.