Remember that email from the University of Tennessee about ISO requests from AGent not downloading into ILLiad? Well, we had similar problems. As a matter of fact, Tracy at UT and I are still comparing them. Thursday morning, reQuesthad 66 Pending. I sent an email to OCLC ILLiad Support and by mid morning on Friday they had restarted the ISO service and our ISO Manager. It appears that it was dead in the water all this week (Jan 19-23). Requests were still getting through as of Friday, Jan 16, though updates were scattered. I am not sure they all got through.
So far, it appears that we lost only five requests due to aging on the system, since the ILLiad did not send our updates until Friday morning. There may be more errors, I am keeping an eye on them.
IF you notice a day go by without any ISO requests, tell me! I think we can consider it rare that we would ever not get any. And I can honestly say that I don’t remember whether we saw any on Tuesday or not.
