Expiring Guest Borrowers during the COVID-19 pandemic, Fall 2020 – ?

As we offer limited services during the COVID-19 pandemic, guest borrowers will be treated somewhat differently than normal.

Guest borrowers with existing accounts can renew by contacting us by phone and verifying mailing address, phone number, and email address are current (or providing updated contact information). Often this happens when they call to see if they can renew items they have out or are wondering if we are open to take returns.

Assuming all is well with the existing account and the borrower owes no fines, we will then update the expiring account’s expiration date one year out, create a new borrower card with new barcode, renew items they have checked out, and mail the new card to them.

Because new guest borrower accounts cannot be created touchlessly, we are unfortunately not adding new guest borrowers at this time.

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COVID/Social Distancing violation form

Thank you, Nico for creating a form for us to use to record any violations that we see in the library. We are going to be doing this for a week or two to get an idea of how many times we have to tell someone to social distance, put on their masks etc. This is the link: https://forms.gle/3SzoCga9aisrCtm5A Enter each instance separately.


I will put it on the iPad tomorrow and you can also find it in the links to the right on this blog under CCSU Burritt Covid form.

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COVID Phone Numbers

Hotline for COVID Information Line and Resource Navigator:
(860) 832-3200

COVID Student Contact Center:
(860) 832-1910

“All-Incidents” Employee Call Center
(860) 832-3202

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Returning RENTED books to CCSU bookstore (COVID-19)

Students create a return and ship the book back through UPS:

https://central-ct.bncollege.com/shop/central-ct/page/rental-book-return

Rentals FAQ:
https://central-ct.bncollege.com/shop/central-ct/page/rental-faqs

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CCSU IT Help Desk phone numbers during COVID-19 closure

During the week: IT Help Desk: 860-832-1720 from 8:00 AM to 5:00 PM.  

If it’s not available, you will be given some menu choices, with “press 1” being the choice for the 24/7 Help Line.  

Evenings or Weekends: 24/7 Help IT Line : 844-310-1217

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Expiring Guest Borrowers during COVID closure

For Guests with books who need renewals and whose accounts are expiring between now and our reopening, here is what we will do:

  • Update their expiration in their patron record to June 14, 2020. 
  • Renew the materials.  June 1 will be the due date. 
  • Then changed the exp back to the original date. 
  • Leave note in the ALMA, tell us what you did and mention COVID closure. That way I can search the notes for these folks, if I need to.

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Cleaning the physical collection after a pandemic

Here are links discussing how to clean a circulating library collection after a pandemic.

How to Sanitize Collections in a Pandemic [American Libraries]

NEDCC recommendations for disinfecting circulating collections

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Reference Staff during #coronavirus

From Susan:

Nicole will now be working on Sunday to cover Haydee. Her hours will be:

Sunday: 4 pm – 9 pm

Monday: 12 pm – 5 pm

Tuesday: 12 pm – 5 pm

Wednesday: 12 pm – 5 pm

Nico will continue to work his regular hours which are:

Monday: Weds. 5 pm – 8 pm

Saturday: 9 am – 4 pm

Sunday: 2 pm – 7 pm

Kathy’s hours are her usual unless she is covering a night shift which would be indicated on the reference desk schedule:

7:45 am – 4:15 pm

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Weekend Reference Desk Schedule

While classes are in session, this is the statandard Reference desk schedule.

Saturday: Nico
Sunday: Nico 2pm-7pm, Haydee 7pm-closing

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Phone Charging Station connectors

I get asked just frequently enough about what phone charging connectors are available in the building that I took an inventory.

First Floor, front, near Circ Desk: First Floor, rear,  near elevators:
5 USB micro 4 USB micro
1 USB mini 1 USB mini
2 Apple 30-pin 2 Apple 30-pin
(0 Lightning) 1 Apple Lightning
Second Floor, front: Second Floor, back:
3 USB micro 4 USB micro
1 USB mini 2 USB mini
2 Apple 30-pin 2 Apple 30-pin
2 Apple Lightning
Fourth Floor, front: Fourth Floor, back:
3 USB micro 3 USB micro
3 Apple Lightning 2 Apple 30-pin
2 USB-C 1 USB mini
1 Apple Lightning, taped cord
1 broken cord
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