I just received an email from Lisa Washko (the manager of the Student Technology Center), regarding some of the recent anomalies we’ve seen with the Pharos system, such as students being overcharged for print jobs, PDF’s not printing correctly, print jobs disappearing after a student swipes her/his card and so on.
Basically, Lisa said it’s
very difficult for IT to replicate (and troubleshoot) any of these issues,
since they are intermittent.
So, if a student is charged for a job and it doesn’t print correctly, or if they don’t get the job at all, Lisa recommends they stop by her area, the Computer Lab. There, the students can fill out a form stating the problem and then Lisa can check the Pharos Log to verify that they have sent a print job – and then issue the refund.
* REFUND FORMS are available at the Circulation desk. They are in the drawer under the cash register.*
Patron records in ALMA have MULTIPLE points of
expiration. There is the actual
Expiration Date, the PURGE date and hidden in all of the roles in ALMA there is
an expiry date for all roles. I know, it
makes my head hurt too.
In this case, the patron’s PATRON ROLE has an expiration date in it. I don’t know why this happened, I hope it is not wide spread, but we can easily fix it. Sarah W and I have access to erase any Expiry dates. That field should be BLANK, unlike the following record.
We can easily change it if you encounter another record that has an expiry date. Just ask either of us.
When I configured Alma, I purposely left out the Government
Documents, since the collection was being withdrawn from our library.
In the intervening years, we have had some patrons who
wanted to borrow certain titles, which always made this a problematic
decision. So, on Wednesday, I fixed it.
As of July 3, 2019: As it always was before: selected government documents are available for loan. IF they arrive at the Circulation desk, they must have a barcode to circulate. We will treat them as we might the odd Reference title that might circulate, they get 2 weeks. You will have to change the due date in Alma.
As with Millennium, certain patron types had restrictions on how many items they can have out at one time.
All Faculty groups/Staff and PhD students have unlimited access.
Other students types: Undergrad, Grad and Cont. Ed (both Undergrad/Grad) are allowed 30 items. I changed this number during the migration because the Consortium agreed on this number for all students and faculty. I wanted our number to be aligned with it. In Millennium it was 25 items.
If need be, we will override the 30 items by a few. If needed.
Guests: They continue to be able to have 15 items at any one time.
A more streamlined Patron Count form has been created. Effective immediately, we are only counting the total number of patrons at any location in the library. We no longer need to know whether or not they are sitting at a plugged in CCSU computer.
We are now using Circulating iPad #1, since it is more trustworthy than the old iPad mini to do the counts.