Scenario: An article comes in from the lending library and there is a problem with it. We ask them to fix it and they can’t. So, we re-send the article out to another library. ILLiad will ALWAYS give you the following message as a flagged error:
“Received conflicting shipped message from XXX with no due date.”
What does this mean? It means that ILLiad still has the record of the first library and so has a conflict with the second record. There is no way around this message.
How to Clear the FLAG: Open the individual error message in ILLiad – select: Process / Clear Followup Flag.
