Borrowing error message in ILLiad

Scenario:  An article comes in from the lending library and there is a problem with it.  We ask them to fix it and they can’t.  So, we re-send the article out to another library.  ILLiad will ALWAYS give you the following message as a flagged error:

“Received conflicting shipped message from XXX with no due date.”

What does this mean?  It means that ILLiad still has the record of the first library and so has a conflict with the second record.  There is no way around this message.

How to Clear the FLAG: Open the individual error message in ILLiad – select: Process / Clear Followup Flag.

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