OCLC recently implemented a fix to correct problems users have been reporting with inaccurate lender string histories and incorrect reasons for no reports. Rather than report incorrect request histories, we are no longer carrying over the history from an unfilled request when a new request is created. We are pursuing a permanent fix to this problem that will display correct request histories.
In order for your institution to track lender histories of unfilled requests, you will have to retain the request ID number of the unfilled request and search for it as a completed request. In the coming months we will introduce the ability to search the completed request archive by other search elements including bibliographic data fields and patron data fields.
From a technical standpoint once a record is resent with new lenders it is considered a “new” request.
A related issue has been the “Need by date” not being carried over to the “new” request. With the next install cycle the need before date will be appear on the new request and will be the same date as the original request.
Thank you for all of your comments and concerns about workflow issues and hopefully they will be solved within the next couple of months as we continually improve the service.
Christa Starck Weiker
Product Manager, WorldCat Resource Sharing