Tag Archives: IT Policy

Laptop information

From Norm:

I just want to pass along some info, concerning laptops and help for students.

First, the library’s 2 laptops now have Lojack installed.  So, if either one of them is lost or stolen, we can report it to IT and the Police should be able to track it.

Wireless “Guest Access” is only available through the Voyager option and only for the same email address for a 24-hour period (cumulative, not consecutive).  This was a puzzler, since sometimes I’d see it and other times it wouldn’t be there.   If students need help with their laptops (wireless access, hardware or software issues), they can visit the Walk-In Support Center, in Barrows Residence Hall, Room 005.  No appointment necessary. Currently, their schedule is Monday-Thursday, 9 to 4.  Their schedule may change during the Summer session.   A similar Walk-In Support Center  is available for staff, but only for campus-owned equipment and applications.  This “Face-to-Face” support is available in Henry Barnard, Room 020.  No appointment necessary.   Below is their home page.  From there, you can click on the link  IT Walk-In Support Policy to get more details about the help they offer.  http://www.ccsu.edu/page.cfm?p=6203 

If you have any questions about any of this, let me know.   -Norm