Tag Archives: Laptops

Wireless information

From Norm:
Here are the steps for using Guest Access:

After their laptop has booted up, they should go to…

Control Panel…
Network Connection…
Wireless Network Connection…

From there, a screen will appear, prompting them to “Choose a Wireless Network”. They should see 3 Networks (Voyager, Students, CCSU Secure). They should choose the Voyager network, which will include the “Guest Access” option. The down side is that Voyager network is not as secure as the other 2, which, I suppose, is why it can allow Guest Access. Anyway, once they are connected to the Voyager network, they can open a browser. The browser should take them to the “Cisco Clean Access Authentication” screen. In this screen, below the Username/Password prompts, is the “Provider” box. When they click on this, “Guest Access” is one of the options. The username/password is “guest/guest”. From here, they may be prompted to update (via download) their Security software, which could take some time, so it’s a good idea to update it as often as possible.

Laptop information

From Norm:

I just want to pass along some info, concerning laptops and help for students.

First, the library’s 2 laptops now have Lojack installed.  So, if either one of them is lost or stolen, we can report it to IT and the Police should be able to track it.

Wireless “Guest Access” is only available through the Voyager option and only for the same email address for a 24-hour period (cumulative, not consecutive).  This was a puzzler, since sometimes I’d see it and other times it wouldn’t be there.   If students need help with their laptops (wireless access, hardware or software issues), they can visit the Walk-In Support Center, in Barrows Residence Hall, Room 005.  No appointment necessary. Currently, their schedule is Monday-Thursday, 9 to 4.  Their schedule may change during the Summer session.   A similar Walk-In Support Center  is available for staff, but only for campus-owned equipment and applications.  This “Face-to-Face” support is available in Henry Barnard, Room 020.  No appointment necessary.   Below is their home page.  From there, you can click on the link  IT Walk-In Support Policy to get more details about the help they offer.  http://www.ccsu.edu/page.cfm?p=6203 

If you have any questions about any of this, let me know.   -Norm