Thanks to Norm, I am now able to add and change the Addons in ILLiad. He also gave all computers full admin privileges for all the computers that run ILLiad.
Way back when I first installed the SFX linker, Debbie told me that she thought that the Citation Linker might work better. I installed it today, but I don’t think we have the correct URL. So, we are working on that.
I have fixed all the Innovative links to show: www.consuls.org and not the public library. The computers all have OCLC’s Article Exchange on it too.
OK: Now, you remember that you need to be watching the citation box in ILLiad Borrowing, because this will tell you which database the patron was in when they found the citation. But, let’s say you need to look for the citation yourself.
SFX is the link resolver that pulls the information into one place for the patron and then pushes it out to ILLiad. SFX will tell you that the database is EBSCOhost, but it inserts a cryptic code in to tell you which database in EBSCOhost they used. Sometimes you can figure it out. But if you can’t Debbie gave us a link to the “cheat sheet” of codes. http://support.ebscohost.com/knowledge_base/detail.php?topic=&id=1255&page=1
In those days, the patron would find the information and have to manually enter the data into the request form. So, when we didn’t find the correct information we would assume that the patron did it. Things have changed.
ILLiad should be pulling information in from all of the databases by using something called Open URL. When it was configured we tested the most used databases, but of course did not test them all.
How do you know when the database isn’t giving us the proper information? When the information is passed through SFX,our Link Resolver, the name of the database and SFX will appear under the citation information.
When there is data in that field, this tells you that the patron had nothing to do with how the information is formatted in ILLiad. In the case above, everything formatted correctly. But, if you see a request come through that does not have all the information in the correct place, Route it to Borrowing REVIEW Processing where I can take a look at it.