Renewal button in ILLiad Lending Web pages

We received a call from a library who has been using our new lending homepage. She wanted to request a renewal, but when she looked at the item in her account, there was no option to renew. Yes, this confused me too.

David at OCLC Support told me that when that specific request was entered, it went into the system with a System ID: OTHER. When he changed it to “LWEB” and looked again at the account, the renewal button appeared.

I am not sure what is easier, fielding the lending libraries phone calls, or trying to remember to fix this when entering a new request. –OR–Radical idea, effective now, we activate the account and send the request back. When did we start this November? What do you think?

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