What do we do when this happens?
I’ve noticed a pattern. There are two libraries whose Odyssey continually fails, I know this because I am tracking it. If this happens, record the library code on the paper taped to the back room computer.
But, how do we force it to go Odyssey? We don’t. First, set it back to In Stacks Searching. It is easier to grab both transaction numbers and look in BSCan ILL in the Resend Article list. Since it was originally shipped via Odyssey, so look for the the ILLiad TN number. Open the record and change the shipping info to Ariel and change the TN number to the ILL number.
Make sure ILLiad and Ariel are open and hit RESEND Article.
