Things have changed with the upgrade of the new computer in the back room.
When importing an electronic document into Odyssey Lending, change the document to a tiff and save in My Documents. This hasn’t changed.
In ILLiad, we NO LONGER have to change the status back to “In Stacks Searching” status for Odyssey documents. Odyssey is looking for the “Awaiting Odyssey Scanning” status.
The problem we encountered is that sometimes when the document is imported the document information does not populate the field and the [SEND] buttons are grayed out. When this happens, just type in the TN number and hit [Enter]. This should populate the screen and the [SEND] button will appear.
