Troubleshooting Loaner Laptops-NEW PROCEDURE

If a student calls (from either on or off campus) reporting a problem with a loaner laptop, please ask them to call Norm at 860-832-0064.

In the event that Norm can’t help -OR- is not available, they should return the laptop to the Library, so we can take a look at it and put it in Repair, if necessary.  In case we are out of laptops and this scenario happens, I will still keep one laptop locked up in the file cabinet.  Please check it out to the patron if they still need it.

Because these laptops are not “real” laptops, IT cannot remote in to troubleshoot any problems.  Some students, while at home,  thought IT could “remote” into the notebook to help solve their problems, but they can’t do that with these units.

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