Stolen Laptop Procedure

Posted on November 26, 2013 by kim

Sad isn’t it that we need to worry about this. But we do….

The next time a student reports a laptop is stolen, this is what you should do:

1) The student needs to file the report with their local police. They will need from us the printout of the laptop in question, from Millennium which will have the make and model of the machine, the serial number, the CCSU Asset tag and the replacement cost which is $625 and that the laptop is property of the State of CT.

2) If you can convince them to call the CCSU Police too, that would be good.

3) BUT if you don’t see them do this while at the desk, follow up and call the CCSU Police immediately and explain what happened. They can put the information into the database for pawn shops etc where if it is pawned, we might get it back.

4) Email Norm and I about it. Norm needs to know since he will coordinate with the IT Department.

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Remote access your computer at the Circulation Desk

Posted on August 12, 2013 by kim

Wow!  Thank you to Sarah who showed Alberto and I how to do this:

Pick your favorite computer at the desk.

From the Start Menu go to ALL PROGRAMS – Accessories – Remote Access – Click Other user.  you will need your computer’s name: LIB-123456.

 

When you log in, it looks just like your desktop! The one caveat is that when you get back to your desk, you will need to log in again.

desktop

 

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Check out the new Laptops

Posted on April 2, 2013 by kim

We have ten laptops that students can use if needed. They may be checked out at the Circulation Desk by CURRENTLY enrolled CCSU students, faculty or staff members.

• Laptops will be checked out for 1 (one) day with the option of 1 (one) day renewal.
• Laptops will not be checked out to patrons owing money for lost, missing or damaged equipment or other library materials.
• There will be a $10.00 per day overdue fine for Laptops. This fine starts accruing one day after the laptop is overdue. The maximum overdue fine is $100.00.
• There is a limit of one Laptop per person. A 24 hour wait is required between checkouts.
• Return the Laptop to staff at the Circulation Desk. **A $25.00 will be charged if the Laptop is returned in the Book Drop.**

Check the Laptop before leaving the desk. In the event of damaged equipment, the library staff will determine if the damage is the result of normal wear and tear. DO NOT ATTEMPT repairs, adjustments or alterations of any kind. Borrowers are responsible for any damage, loss or theft of the Laptop and accessories while it is checked out to them, regardless of the circumstances. The total replacement cost includes the device, accessories and a non-refundable processing fee. If any pieces are not returned, they will be billed accordingly with the non-refundable processing fee.
Laptop: $600.00
Cord: $10.00
Case: $15.00
*Non-refundable Processing fee: $25.00*
Total Replacement Cost: $650.00

laptop

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Lost Blue Chip Cards-New Procedure

Posted on October 12, 2012 by kim

When a lost Blue Chip card is given to us, this is the procedure that the Card Office would like us to follow:

  • Send a student with the lost card over to the Card Office immediately. IF this is not possible call the Card Office and let them know that we have it and will send it over when we can. If the Card Office is not open, leave them a voice mail message at: 2-2140.  This way they will know where the card is if the student goes there to have their card replaced.
  • Call the student and let them know that we found the card and where it will be.
  • Nights and weekends the cards can be turned into the Police Department. Call the Card Office and leave a message telling them  where the card is.

 

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Check out the Kindles!

Posted on September 27, 2012 by kim

We have four new Kindles to circulate to current students, faculty and staff. They each have the same 80+ titles on them, including the H.H. Dali Lama’s book, Beyond Religion: Ethics for the Whole World that is being featured for One Book, One Community.  They are locked up in the cabinet below the cash register, the key is in the cash register.

The policies are as follows:

• Kindles will be checked out for 7 (seven) days with the option of one 7 (seven) day renewal.
• Kindles will not be checked out to patrons owing money for lost, missing or damaged equipment or other library materials.
• There will be a $10.00 per day overdue fine for Kindles. The maximum overdue fine is $100.00.
• There is a limit of one Kindle per person. A 24 hour wait is required between checkouts.
• Use of the Kindle is restricted to the items provided at checkout.
• Return the Kindle to staff at the Circulation Desk. **$25.00 will be charged if the Kindle is returned in the Book Drop.**

Borrowers are responsible for any damage, loss or theft of the Kindle and accessories while it is checked out to them, regardless of the circumstances. The total replacement cost includes the device, accessories and a non-refundable processing fee. If any pieces are not returned, they will be billed accordingly with the non-refundable processing fee.

Kindle: $80.00
Cord: $10.00
Power Adapter: $20.00
Case: $15.00
*Non-refundable Processing fee: $25.00*
Total Replacement Cost: $150.00

*The non-refundable Processing fee will be attached to any piece(s) that are billed for replacement.

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Videotaping in the Library

Posted on March 16, 2012 by sarah

Here is the link to get to the form to grant patrons permission to video tape in the library.

http://libguides.ccsu.edu/content.php?pid=376486&sid=3142827

Anyone can give it out or students can fill it out online.  It’s then furnished to Theresa for a signature.

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How to restore missing folders

Posted on January 23, 2012 by sarah

Restoring Missing folders on M or S drive

1) Go to My Computer
2) Choose the correct drive (for example, S)
3) On the left hand side of screen, under “File and Folder Tasks”, choose ‘view previous versions’.
4) Starting with the top version, click ‘VIEW’.
5) Keep doing this until you find the most recent version that contains the folder(s) you are missing.
6) The quickest way to restore the missing folder(s) is to copy and paste them on the drive they disappeared from.
NOTE: DO NOT chose “RESTORE”, unless you need to. This will REPLACE the contents of the entire DRIVE.

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Wi-Fi help for students and guests

Posted on May 9, 2011 by sarah

From Norm:

Wireless “Guest Access” is only available through the Voyager option and only for the same email address for a 24-hour period (cumulative, not consecutive).  This was a puzzler,

since sometimes I’d see it and other times it wouldn’t be there.

If students need help with their laptops (wireless access, hardware or software issues), they can visit the Walk-In Support Center, in Barrows Residence Hall, Room 005.

No appointment necessary. Currently, their schedule is Monday-Thursday, 9 to 4.  Their schedule may change during the Summer session.

A similar Walk-In Support Center  is available for staff, but only for campus-owned equipment and applications.  This “Face-to-Face” support is available in

Henry Barnard, Room 020.  No appointment necessary.   Below is their home page.  From there, you can click on the link  IT Walk-In Support Policy to get more details about

the help they offer.

http://www.ccsu.edu/page.cfm?p=6203

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Circulation overdues for ILL

Posted on February 4, 2010 by kim

I have decide not to continue the practice of keeping track of the ILL overdue notices from Circulation, since I have access to ILLiad and it is still easy enough to check the files.

Circulation will still give ILL the RECALL notices, so that the materials can be recalled when one of our patrons need the materials. And we only need to do white slips for ILL materials if the item is over 90 days overdue and billed, just so ILL can double-check that we pull all the paperwork.

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Welcome to Burritt Library’s Access Services Department

Posted on November 10, 2009 by kim

The purpose of this site is to make the most commonly used information, policies and procedures available to all in the department.  The blog roll on the right has links to the most used websites needed, from a direct link to Consuls, to a link to all departmental pages on the website, to the ILL Office Blog.

At the top left, we are working on a wiki of Circulation policies and Procedures.  If you would like we could also put Reserve Room and ILL materials up there in their own separate pages.  Let me know what you think.

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